Shipping policy
Shipping Policy
Thank you for shopping with MUDTAMER. Please find our updated shipping guidelines below:
Order Processing
All orders are processed upon receipt and shipped out in the order they are received. Please allow up to 1 business day for our team to process your order before it is dispatched.
Shipping Times
Please note that these estimated delivery windows may not include the 1-day processing time.
| Destination | Service Type | Estimated Shipping Time |
| Australia | Express | 1–3 Business Days |
| Australia | Standard | 2–6 Business Days |
| International | Express | 2–4 Business Days |
| International | Standard | 3–8 Business Days |
Shipping Rates & Accuracy
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Calculated at Checkout: Shipping rates are calculated and displayed during the checkout process prior to payment.
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Address Verification: We print every shipping label exactly as the information is entered on our website. Please double-check your shipping address before completing your order to ensure it is sent to the correct location.
Tracking & Delivery
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Tracking Link: Once your order has shipped, you will receive an email containing a link with your tracking information.
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Lost or Stolen Packages: Unfortunately, MUDTAMER cannot be held responsible for lost or stolen packages once they have been confirmed as delivered by the carrier.
Support
If you have any issues tracking your order or questions regarding your delivery, please do not hesitate to contact us at enquiries@mudtamer.com.au.